User Experience Research, Strategy, & Design
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Skills & Proficiencies:
20 years of experience creating connected applications and products for everywhere use.
Proficient in Design Strategy, Exploratory, Generative & Evaluative Research, User Flow & Task Analysis, Innovation Opportunity Discovery, Education/Workshop Facilitation, Interaction Design, Information Architecture, Responsive/Adaptive Design, Multichannel & Omnichannel Strategy & Execution (focus on context-aware technology), IBM Websphere Commerce, Axure, Morae/User Testing/Silverback/etc., Prototyping.
Developed the Opportunity Modeling technique for innovation opportunity discovery.
Upcoming Speaking Engagements:
“IA Thinking: How Information Architecture Drives the Future of Everything”
Brands I’ve worked for:
Medical: Cleveland Clinic, Cleveland Clinic Innovation, Thermedx, Steris, Premier Healthcare, and Medical Mutual.
Consumer Products & Retail: Vanity Fair (Vans, Timberland, Smartwool, Lee, Wrangler, Lucy, Reef), Moen, Sherwin Williams, Neebo.com, Lancome/L’Oreal, Uniqlo, Sunglass Hut, and Whirlpool.
Financial: US Federal Reserve, US Treasury, Fifth Third Bank, and State Farm Bank.
Manufacturing/Materials: Swaglok, Lincoln Electric, Materion Corporation, and Parker Hannefin.
Technology: Samsung, Panasonic, IBM, ADT, and TE Connectivity.
Hospitality: Marriott (app & in-room technology)
Editorial/Content: LeBron James and Archdiocese of Detroit.
Education: Carnegie Mellon University, Bowling Green State University, Kent State University, and Case Western Reserve University.